Refund Policy

1. Free features

Creating a profile, completing identity verification, and browsing are always free and are not affected by this policy.

2. Billing cycle

Plus and Premium are billed in advance, either monthly or annually, and renew automatically at the end of each period until cancelled. Charges are processed in USD through Stripe.

3. Cancelling

You can cancel your subscription at any time from Settings. Cancelling stops future renewals — you keep your current plan's features until the end of the period you already paid for, and are not charged again after that.

4. Refunds

Because Plus and Premium unlock digital features immediately (unlimited interests, messaging, AI compatibility scoring), payments are generally non-refundable once a billing period has started. We make an exception, and will issue a full or prorated refund, in cases such as:

• A duplicate or accidental charge.
• A billing error on our part (e.g. you were charged after cancelling).
• A technical fault that prevented you from using the plan's features for a significant part of the billing period.

To request a refund under one of these circumstances, contact us within 14 days of the charge at the email below, including the approximate date of the charge and the reason.

5. Account termination for policy violations

If your account is suspended or terminated for violating our Terms of Service, any remaining subscription period is forfeited and is not refunded.

6. Vendor advertising billing

Vendor placements (photographers, venues, and similar wedding-related businesses) are billed separately from member subscriptions under commercial terms agreed with each vendor directly, and are not covered by this consumer-facing policy.

7. Contact us

For billing questions or a refund request: support@trivianknot.com.