Privacy Policy

1. Information we collect

• Account information: your mobile phone number (required, used for one-time-code sign-in), and optionally an email address and a username/password as a second way to sign in.
• Identity verification: a photograph of a government-issued national ID card, passport, or driver's licence, and a live selfie, if you choose to verify (included with Plus and Premium). These are captured and processed by our third-party verification provider, Stripe Identity. We do not store these images ourselves — we receive the verification result (verified, or needs review).
• Profile information: your name, date of birth, location, photos, partner preferences, and the "about you" text you write.
• Sensitive information: religion, community, caste (optional, and separately optional to show on your public profile), horoscope details (optional — birth time/place, rasi, nakshatra, lagnam, gothra — which can reveal religious and cultural background), sexual orientation (optional, private, never shown on your public profile), and the match/no-match result of the biometric face comparison Stripe Identity performs during verification. We treat these as sensitive categories of data and only use them for the purpose you provided them for — matching preferences and identity verification — never for anything else. Because religion and community are core to how TrivianKnot matches people, they're required to create a profile; caste, horoscope, and sexual orientation are entirely optional. For every one of these, we ask for your explicit, separate consent at the point you provide it — not bundled with your general agreement to our Terms — and you can withdraw consent for any optional one of them at any time by clearing it from your profile.
• Activity information: interests you send or receive, messages you exchange with other members, which profiles you view (so we can show a profile owner that they were viewed, and — on the Premium plan only — by whom), and any reports you file or that are filed about you.
• Billing information: if you subscribe to a paid plan, billing is handled entirely by Stripe. We never receive or store your full card number.
• Technical information: standard request logs (IP address, browser type) kept briefly for security, abuse prevention, and rate-limiting.

2. How we use your information

• If you're on Plus or Premium and choose to verify, to confirm you are a real person and show the Verified badge — your ID and selfie are checked through Stripe Identity, with a human reviewer only for the rare case Stripe can't confirm automatically.
• To operate core features: browsing, sending/receiving interest, messaging, and your profile page.
• To send sign-in links, confirmation emails, and account/security notifications by email (and by SMS for members who joined with a phone number).
• On the Free plan, to automatically detect and remove phone numbers, email addresses, links, and social media handles from messages and profile text before they are saved. This is done by software on our own servers; the removed details are not stored.
• To process subscription payments through Stripe.
• To enforce our Terms of Service and investigate reports of abuse, harassment, or fake profiles.

3. Photo protection

Photos you upload are watermarked and have location/device metadata (EXIF) stripped before they are stored. On-screen protections that discourage right-click saving or dragging are a deterrent, not an absolute guarantee — as with anything shown on a screen, treat it as ultimately shareable.

4. Who can see what

Your phone number is never shown to other members, under any circumstance. You choose who can see your photos: all signed-in members, members whose interest has been accepted (the default), or only members you approve one by one. Photos are never shown to anyone who isn't signed in. Messaging opens only once an interest has been accepted, and happens in the app, not by revealing your phone number. Your government ID photo and selfie are held by Stripe and are never shown to other members. If Stripe flags a verification for manual review, our team may view them in Stripe's secure dashboard to resolve it.

5. Data retention and deletion

To limit how long we hold your information, an account with no activity for 6 months (and no active Plus/Premium subscription) is automatically marked dormant: your profile is hidden from browse and search, but nothing is deleted, and simply logging back in reactivates it immediately. An account that stays dormant for a further 12 months with no login is then permanently deleted. You'll get an advance notice by SMS (or by email, if you joined with email, Google, or Microsoft) before each step. A paid subscription is never affected by inactivity on its own. You can also delete your account at any time from Settings, or by contacting us, regardless of these timers.

6. Vendor advertising

Wedding-related businesses (photographers, venues, jewellers, and similar) may appear as sponsored placements on the browse page, a profile page, or the homepage. These placements are not personalized using your profile data, and we do not share your personal information with advertising vendors.

6a. Cookies

We use a few strictly necessary cookies: to keep you signed in and remember your cookie choice, to remember the language you pick (set only when you choose one), and to remember if you chose "Maybe later" on the identity-verification prompt. These aren't optional, since they only do what you've asked the site to do. If you opt in under "Analytics" in the cookie preferences panel, we also run Vercel Web Analytics and Speed Insights: cookieless, aggregate-only page-view and performance measurement that is never tied to your identity or account, used only to understand traffic and improve the site. We run no advertising cookies or ad-tracking scripts of any kind: as noted above, vendor placements aren't personalized and we don't share your data with advertisers. Use the "Cookie Preferences" link in the footer (or in Settings, if you're signed in) at any time to see or change your choice.

7. Where your data is stored, and who we share it with

Profile data is stored in a managed Postgres database (Supabase); photos are stored in Cloudflare R2 object storage. Both are encrypted in transit and at rest, and access is restricted to authorized personnel only. We use a small number of third-party processors to run the service, each only for the specific purpose named: Stripe (identity verification and billing), Resend (transactional/account email), SMSlenz (one-time SMS codes and account notifications), and — only if you've opted into the Analytics cookie category — Vercel (cookieless, aggregate web analytics and performance monitoring). We do not sell your personal information to anyone, for any purpose.

8. Your rights

You can request a copy of the personal information we hold about you, ask us to correct it, or delete your account, at any time. If you are in Sri Lanka, these rights are provided under the Personal Data Protection Act, No. 9 of 2022; if you are in the European Union, United Kingdom, or elsewhere with your own data protection law, we extend the same rights to you regardless of where that law technically applies. Contact us using the details below.

9. Changes to this policy

If we make material changes to this policy, we will update the date above and notify you by email or in-app before the changes take effect.

10. Contact us

Questions about this policy or your data: privacy@trivianknot.com.

TrivianEdge Inc.
37 Wiggens Ct, Scarborough, ON M1B 1K3, Canada
+1 888-202-8513