Answers before you ask

Sign up free with your email address, or in one click with Google or Microsoft. We email you a confirmation link — no phone number or SMS code needed.

Yes. During Founding Access you can create a free profile, browse members and use the free features available on your account. Free profiles that have not completed identity checks are clearly marked Unverified. Plus adds identity verification, messaging, unlimited interests, the horoscope match and sharing your contact details; Premium adds a weekly profile boost, incognito browsing, advanced filters and seeing who viewed your profile.

On Plus and Premium, yes. On the Free plan, phone numbers, email addresses, and social media handles are automatically hidden from your messages and profile — so nobody can be contacted off the platform before they're ready.

It means the member has completed TrivianKnot's identity verification process using a government ID and live selfie. Verification helps confirm that a real person is behind the account, but it does not guarantee the member's intentions, background or compatibility.

Not during the current Founding Access phase. You may create an unverified free profile. Verification is encouraged because it increases trust and may unlock additional benefits depending on your plan.

TrivianKnot currently allows free profiles while the community is growing. Unverified members have not completed the identity verification process. Their status is shown clearly so you can make your own decision before engaging.

A government-issued national ID card, passport, or driver's licence from any country, plus a live selfie — captured through Stripe's secure verification flow once you're on Plus or Premium.

Usually just a couple of minutes — verification is automated. In the rare case Stripe can't confirm something automatically, our team reviews it by hand, typically within a day or two.

Stripe's verification system. It's never stored on TrivianKnot's own servers, and never shown to other members under any circumstance.

No. Your phone number is never shown to other members. Once you've both expressed interest, contact happens through in-app messaging, not by exchanging phone numbers.

An account with no activity for 6 months (and no active paid subscription) is hidden from browse/search, but nothing is deleted — logging back in reactivates it instantly. After a further 12 months still inactive, it's permanently deleted, with a reminder first. See our Privacy Policy for details, or delete your account earlier at any time from Settings.

Every profile page has a Report and Block option. Reports go straight to our moderation team, who review them promptly.

Your photos are watermarked, and we disable easy right-click/drag saving as a deterrent — but as with anything shown on a screen, treat it as ultimately shareable, and only upload photos you're comfortable with matches seeing.

Yes. We follow Sri Lanka's Personal Data Protection Act, No. 9 of 2022, and extend the same access/correction/deletion rights to members in the EU, UK, or anywhere else with their own data protection law, regardless of where it technically applies. See our Privacy Policy for the full detail.

Religion, caste (optional, and separately optional to show on your profile), and the biometric match/no-match result from Stripe Identity's ID+selfie check are treated as sensitive categories of data — used only for matching preferences and identity verification, never for anything else, and never sold or shared with advertisers.

Only the specific third parties needed to run the service: Stripe (identity verification and billing), Resend (account email), and SMSlenz (SMS sign-in codes for members who joined with a phone number), plus Supabase and Cloudflare R2 for encrypted database/photo storage. We never sell your personal information to anyone.

Yes. Choose who you're open to — men, women, non-binary people, or any combination — and matching works both ways, so you're only shown to people open to someone of your gender. Your sexual orientation is optional and never shown on your profile. See LGBTQ+ Sri Lankans.

Yes — you must be 18 or older. This is enforced at signup and isn't optional.

Yes, at any time from Settings → Danger zone. This permanently removes your profile, photos, messages, and interests — it can't be undone. If you have an active Plus/Premium subscription, cancel it first from the same page.

From Settings, at any time. You'll keep your plan's features until the end of the period you already paid for. See our Refund Policy for full details.

Payments are generally non-refundable once a billing period starts, since paid features unlock immediately — with exceptions for billing errors or technical faults. See our Refund Policy.